ADMISSIONS POLICY AND POOL RULES

Inflatables Sessions

• Buoyancy aids are compulsory. They are provided free of charge on arrival.
• The inflatables are suitable for confident swimmers aged 5+. All under 8’s must be accompanied in the water by a responsible adult (age 16+ or legal guardian) at all times at a maximum ratio of 1 adult : 3 children. The supervising adult requires their own ticket.
• Under 12’s must have a supervising adult on site during their inflatables session. They do not need to be in the water, but they will require a spectator ticket.

Safety Briefing

Paddleboarding

• Buoyancy aids are compulsory. They are provided free of charge on arrival.
• Paddleboarding is suitable for ages 4+. Under 8’s must be accompanied in the water by an adult during the session. You can share a paddleboard or hire your own. The maximum ratio is 1 adult : 3 children.
• Under 12’s must have a supervising adult on site during their session. They do not need to be in the water, but they will require a spectator ticket.

Swimming

• Swimming is suitable for all ages.
• All under 8’s must be accompanied in the water by a responsible adult (age 16+ or legal guardian) at all times at a maximum ratio of 1 adult : 3 children. The supervising adult requires their own ticket.
• Under 12s must have a supervising adult on site during their session. They do not need to be in the water, but they will require a spectator ticket.

Exclusion Criteria

• Those under the influence of alcohol and/or drugs
• Customers who are abusive, aggressive, or present a threat to staff and other customers
• Pre-existing medical conditions which might endanger themselves or others.
• Swimmers must be free from the symptoms of diarrhoea or vomiting for at least 14 days before entering the pool
• You cannot participate in inflatables sessions if you are pregnant
• Please inform the lifeguard team of any pre-existing medical conditions which may impact your ability to swim prior to entering the water.
• This is not an exhaustive list. Staff have the right to deny entry/remove anyone they consider a risk to themselves, or the safety and enjoyment of others.

Pool Rules

• Do not enter the water until instructed by the lifeguard team
• Do not bring glass containers on to the site
• Do not bring any alcoholic drinks on to the site or enter the facility under the influence of alcohol or drugs
• No smoking within the pool complex
• Do not use offensive language or engage in conduct of a disorderly or violent manner
• No running anywhere within the pool facility
• No fighting, bullying, pushing, ducking, or throwing other bathers in the pool
• No splashing or impeding other swimmers
• No performing gymnastics
• No diving
• No bombing
• No swimming underneath inflatables
• No anti-social or inappropriate behaviour such as petting, spitting, swearing or abusive language
• No excessively boisterous behaviour or being a nuisance to other users
• No eating or drinking in the water
• No dangerous or anti-social use of balls
• No jumping from poolside
• No climbing on the fountains
• No inappropriate clothing or swimming costumes
• No swimming in full clothing
• Long hair must be tied back, or a bathing cap is to be worn.

This is not an exhaustive list.
Please always listen to and follow the lifeguards’ instructions.